What does Personal Information mean?
How is my Personal Information Collected?
The main way we collect personal information is through you directly or through your authorised representative. That is, when you visit us at https://sefam.com.au and submit your personal information or request your personal information to be used (i.e. by subscribing to an email newsletter or filling out a contact form).
We sometimes collect personal information from a third party or from a publicly available source, but only if:
- You have consented to such collection or would reasonably expect us to collect your personal information in this way, or
- If it is necessary for a specific purpose such as the investigation of a privacy complaint.
Your personal information may be collected through the following services that are used on our website:
- User contact forms
- Mailing list
- Contacting Support
- Cookies & Analytics
- Maps/Video and other embedded content
- Cross-border Disclosure of Personal Information
We only collect personal information for purposes which are directly related to our functions or activities under the Privacy Act, the Freedom of Information Act 1982 (FOI Act), and only when it is necessary for or directly related to such purposes.
How do you use my Personal Information?
We only use personal information for the purposes of which we collected have it – purposes which are directly related to one of our functions or activities that on the whole create a better user experience for you at https://sefam.com.au.
We do not give personal information about an individual to any government agencies, private sector organisations or anyone else unless one of the following applies:
- You have consented
- You would reasonably expect, or have told us, that information of this kind is usually passed to those individuals, bodies or agencies
- It is otherwise required or authorised by law
- It will prevent or lessen a serious and imminent threat to somebody’s life or health, or
- It is reasonably necessary for the enforcement of the criminal law or of a law imposing a pecuniary penalty, or for the protection of public revenue.
Is my Personal Information Stored Securely?
We take steps to protect the personal information we hold against loss, unauthorised access, use, modification or disclosure, and against other misuse.
When the personal information that we collect is no longer required or you request for it to be removed – we destroy or delete it in a secure manner.
Can I Access or Change the Personal Information I give you?
Yes, you can access the personal information that we hold about you, and you can ask us to correct the personal information we hold about you. For more information, please contact us directly using the contact details below.
Sefam Medical Australia is bound by the Australian Privacy Principles in the Privacy Act. We care about our users and do everything we can to adhere to the 13 Australian Privacy Principles as per the OAIC guidelines.
How to Contact Us
For further information contact us at firstname.lastname@example.org.
About this Policy
We have a simple approach to data protection and privacy which adheres to the 13 Australian Privacy Principles.
Our obligations under the Privacy Act 1988 (Privacy Act):
We collect your personal information so that we can provide you with the products, services or information that we supply. This may include your first name, last name, location, age, phone number, email address, postal address and payment details that you have provided when interacting with us. We may also collect information on how you use our website, your product preferences, opinions and other personal preferences. Other information that may be automatically collected when you visit our website include (without limitation) your Internet Service Provider (ISP), operating system, browser information, Internet Protocol (IP) address or other device identifiers, location and time/date stamp. At times, we may collect personal information from a third party or from a publicly available source, but only if you have consented to your information being used in this way, or would reasonably expect us to collect it in this way. We only collect this information from companies or sources that are allowed to disclose it to us. Below you will find a breakdown of the different ways your personal information is collected.
What we collect from you
User contact forms
When you fill out a contact form on our website, we will collect that information and use it to get in touch with you in response to your query. We may use the information to reach out to you to inform you of some of the services we provide, provided it is in line with your original query.
If you sign up to one of our mailing lists, this means that you have opted-in and have consented to us sending you emails relating to the services or products we provide as a company. Don’t worry, we won’t spam you. We send all emails as per the guidelines set out by the Australian Communications and Media Authority.
If you contact us for technical, product or other website related support, we may retain that information on record so as to process your request as well as for training purposes. Such information may include the transcript, emails or other information which was relayed by you and Sefam Medical Australia throughout the support request process.
What we collect from your online activity
- Site performance indicators: these give us information on how our website is used, so that we can make the necessary improvements or amendments to make your experience better.
- Analytics Cookies: these give us the statistics to understand how many people are on our website, which areas are popular and which areas we need to work on.
- Advertising Cookies: we use these cookies to understand what type of advertising would be better suited to someone like you. That way, you would receive ads that are more likely to be relevant to you.
What we collect and receive from others
- Maps/Video and other embedded content
Cross-border Disclosure of Personal Information
Some of your personal information may be stored with or disclosed to other entities overseas (who are not in Australia or an external Territory) who are direct partners that assist us in providing our service. As per APP 8, we have taken steps to ensure that the overseas recipient does not breach the Australian Privacy Principles. We also have policies and procedures in place to safeguard the handling of your personal data by such entities.
Use and Disclosure
We only use personal information for the purpose which was requested of us, or for the purposes which directly relate to one of our functions or activities. We will not provide your personal information to other entities or bodies, or any other party unless one of the following applies (as per and in line with APP 6 – use and disclosure of personal information):
- You have consented.
- You would reasonably expect, or have been informed, that information of such kind would be passed on to those individuals, entities or bodies (for more information, see subclause 6.2).
- It is otherwise required or authorised by law, or reasonably necessary for the enforcement of a criminal law or of a law imposing a pecuniary penalty, or for the protection of public revenue.
- It may prevent or lessen a serious and imminent threat to somebody’s life or health.
Quality of Personal Information
We do our best to ensure your personal information is up to date and accurate at all times, as this allows us to deliver a better service to you. If any information we have on you needs to be corrected, please contact us via email@example.com.
We take active steps to protect the personal information we hold against loss, unauthorised access, use, modification or disclosure, and against other misuse. Furthermore, each and every Sefam Medical Australia employee or agent must abide by this policy. While we cannot share with you details of the security systems and procedures we have in place for security reasons, if you have any questions, you can always contact us at firstname.lastname@example.org.
Access and Correction
At Sefam Medical Australia, we do everything we can to keep your personal information accurate. If you find that any information we hold about you is incorrect, you can contact us at email@example.com, or as per the contact details below and we will endeavour to assist you with your questions. Please bear in mind that under Australian privacy laws, there may be situations where we cannot provide access to such personal information. For instance, if it would reasonably affect someone else’s privacy or may pose a threat to someone’s life, health or safety.
When no longer required or requested by you, all personal information is destroyed in a secure manner, unless required by law.
If you have any complaints or feel that there has been a breach of the Australian Privacy Principles, or a registered APP code, you can contact us at firstname.lastname@example.org or via another option below.
If you are not satisfied with the process of making a complaint to our Privacy Officer you may make a complaint to the Information Commissioner on the details below:
Office of the Australian Information Commissioner
GPO Box 5218 Sydney NSW 2001
Telephone: 1300 363 992
Fax: 02 9284 9666
How to Contact Us
We understand that your personal information is important to you and are thrilled that you made it this far! If you have any questions or concerns about this policy or our practices you can get in touch with us in the following ways: